FAQ
fa999 FAQ — Betting, VIP and Payments
This page provides detailed answers to the most common questions that come up when using fa999. Betting on BPL and international matches, VIP cashback, bKash deposits, device issues and responsible gambling guidelines — you will find answers to all of these in one place. If you cannot find an answer here, our 24/7 support team is always ready to help.
BPL and International Matches
In the cricket betting section at fa999, BPL matches offer multiple markets including match winner, over of first wicket,
top run scorer, toss winner, total sixes and innings score range.
Since live betting is available, odds change during the match — so quick decisions matter.
Review the markets you want before the match starts.
Yes, fa999 offers accumulator or multi-bet options. Combining multiple selections multiplies the total odds, which can lead to
larger returns. For example, if three matches have decimal odds of 1.60, 1.80 and 1.90, the combined odds are
1.60 × 1.80 × 1.90 = 5.47; a ৳100 bet would return ৳547 if all three win.
However, if even one loses, the entire bet is lost — so think carefully about each selection.
Decimal odds of 2.50 mean you get ৳2.50 back for every ৳1 staked — including your original stake. Example: a bet on Team A to win at
odds of 2.50 (fractional 3/2, American +150); a ৳500 bet returns ৳1,250 if you win (৳750 profit + ৳500 original stake).
If you lose, you lose ৳500. Make sure you understand the odds before placing a bet.
After logging in to fa999, go to the Sports section and select Bangladesh's match from the live match list.
You will see real-time scores and updated odds. Choose a market, enter your stake and confirm.
Without a fast internet connection you may miss odds changes in live betting — so play on a stable network.
In handicap betting, the weaker team is given an advantage (in runs or wickets) to bring both sides closer in betting value.
For example, if the stronger team is given a −20 run handicap, 20 runs are deducted from their result to determine the outcome of the bet.
For this type of bet it is better to make your own judgement rather than relying on a specific stake or return example.
VIP Program
fa999 VIP program has four tiers:
Bronze — up to 0.2% weekly cashback;
Silver — up to 0.5%;
Gold — up to 0.8%;
Platinum — up to 1.0%.
Cashback is a fixed percentage of the week's net loss (total bets minus total winnings).
Each tier has its own benefits, and regular play can move you up to a higher tier.
Here is an example: if a Gold member's net loss for the week is ৳20,000, they receive
৳20,000 × 0.8% = ৳160 cashback — that is the maximum amount for that tier.
Cashback is credited directly to the account and can be used the following week.
With regular play, reaching Platinum makes it possible to receive up to 1.0%.
At fa999, your VIP tier is determined by your regular activity and overall participation.
Staying active with deposits, gameplay, and betting gradually opens the path to higher tiers.
It is not about hitting a specific turnover figure — consistent activity is what matters.
Visit the VIP page to see your current progress.
Platinum members enjoy up to 1.0% weekly cashback along with priority support,
access to special promotions, and certain exclusive offers.
fa999 regularly provides customised benefits for higher-tier members.
Contact live chat or visit the VIP page for more details.
At the end of each week, fa999 calculates your net loss and determines the cashback
amount based on your VIP tier. This is generally visible in your account at the start of the following week.
If you have a net profit in a given week, cashback does not apply for that week — because cashback is paid
only on net losses.
Device & Technical Issues
fa999 works on Android and iOS smartphones, tablets, and desktop computers — all types of modern devices.
You can play directly from a mobile browser (Chrome, Safari, Firefox).
The fa999 App is also available for Android and iOS.
If you are using an older operating system (below Android 7 or iOS 12), some features may not work correctly.
In most cases, once the connection is restored the game session resumes from exactly where it left off.
In slots or live casino, the game continues server-side, so if the connection drops the result
is determined automatically. If you feel a round's result has not been reflected in your account,
contact live chat and the support team will verify it.
On Android, open fa999 in Chrome, tap the menu (three dots) and select "Add to Home screen".
On iPhone, open the site in Safari, tap the share icon, then select "Add to Home Screen".
This creates an app-like icon so you do not need to open the browser each time.
If you want to install a separate APK, find the instructions on the fa999 APK page.
No, all games on fa999 are HTML5-based — so you can play directly in a mobile browser without any
separate software or plugins. For the best experience, use the latest version of Chrome or Safari
and clear your browser cache occasionally. If you experience slow loading, try on a Wi-Fi or
4G/5G connection.
First, check that your username and password are entered correctly (is Caps Lock on?).
If you have forgotten your password, use the "Forgot password?" option on the fa999 Login page.
Clear your browser cache and cookies, then try again.
If the problem persists, contact live chat — the support team will assist you promptly.
How to Deposit
The minimum deposit at fa999 is ৳100 — this applies to all payment methods.
That means you can top up your account with as little as ৳100 via bKash, Nagad, or Rocket.
There is an opportunity to receive a 100% bonus on your first deposit — up to ৳20,000.
Bonus terms and conditions apply.
Log in to fa999 and go to the deposit option. Select bKash as the payment method,
enter the amount, and send money via bKash to the number shown.
Enter the transaction ID (TxID) in the form and confirm. Funds are usually credited to your account
within a few minutes. If it takes longer, contact live chat with the TxID.
fa999 currently supports three mobile payment methods: bKash, Nagad, and
Rocket (Dutch-Bangla Bank's mobile wallet).
All three are widely available in Bangladesh and offer instant transfers.
Withdrawals can also be made through these same three methods.
fa999 does not charge any processing fee on deposits.
However, your mobile payment provider (bKash, Nagad, or Rocket) may apply its own Send Money or payment charges
— this is part of that service's own policy.
It is worth checking your mobile wallet's fee structure before making a deposit.
First, check your Nagad app transaction history to confirm whether the payment was successful.
If it was, copy the transaction ID and share it with fa999 live chat.
This is usually resolved within a few minutes. There may be a slight delay during busy periods, but there is
no risk of losing the money — the support team can verify and credit it manually.
Limits & Controls
The minimum age for all activities on fa999, including casino and sports betting, is 21+.
Anyone under 21 cannot open or use an account.
Proof of age may be requested during account verification. This rule is strictly enforced
to protect minors.
fa999 offers a cooling-off or temporary break option.
You can request to temporarily suspend your account for a set period through your account settings
or via live chat support.
If you want to stop playing for a longer period, visit the Responsible Gaming page for details on Self-exclusion.
Some common signs: repeatedly playing to recover lost money, neglecting daily responsibilities to play,
borrowing money beyond your budget to play, being unable to stop playing, and becoming irritable after a loss.
If you notice any of these signs, take a break and seek professional help if needed.
fa999 takes responsible gaming seriously.
fa999 offers the option to set deposit limits, which helps manage your budget responsibly.
Contact the support team to activate this limit.
Once a limit is set, changing it takes some time — so that decisions made in the heat of the moment cannot be reversed immediately.
If gambling is causing problems, talk to a family member or someone you trust.
In Bangladesh, you can contact the National Institute of Mental Health (NIMH)
or the psychiatry department of a local hospital for professional mental health support.
More information and guidance is available on fa999's Responsible Gaming page.
Still have questions? Talk to us directly
If none of the answers above resolved your question, fa999's support team is always ready to help. Assistance is available in both Bengali and English. You can reach us any time, seven days a week, twenty-four hours a day.
Live Chat
24/7 — instant response
Email Support
[email protected]
21+ All types of betting and casino activities are for persons aged 21 and above only.